My Sky

The description of My Sky

Site Editorial Commentary：Manage your account and fix common problems quicker and easier than ever before.

With My Sky, seamlessly access and manage your Sky world directly from your mobile device. Join our free Sky VIP loyalty program and unlock exclusive rewards the longer you're with us. It's the quickest, easiest, and most secure way to manage your Sky products and services, pay your bill, and get help whenever you need it.

My Sky simplifies account management with a personalized experience. Get instant access to the information you need, anytime, anywhere.

Key features:

* Join Sky VIP: Our loyalty program rewards you with exclusive benefits the longer you're a member. Discover your rewards upon joining.
* Manage your Sky services: View and manage your Sky services, explore personalized offers, and upgrade options.
* Bill management: Check and pay your bills, view future costs, and easily update your payment details.
* Order tracking: Track your Sky Q and Sky Multiscreen orders, and reschedule TV engineer visits as needed.
* Home Move assistance: Find out what you need to know before booking your Home Move and contact us directly through the app.
* Broadband monitoring: Keep an eye on your broadband speed and data usage.
* Sky Mobile order tracking: Track your Sky Mobile order from dispatch to delivery, and view your credit agreement.
* Device management: Manage your Sky Go devices, reset your TV PIN, activate Remote Record, and pair your viewing card.
* Troubleshooting: Quickly fix broadband problems using our diagnostic tool, solve common issues with step-by-step guides, and connect with a Sky expert within the app.

The redesigned My Sky App boasts a fresh look and feel for a smoother, easier user experience, enhancing your loyalty rewards. Manage all your accounts – broadband, TV, home phone, and mobile – conveniently in one app.

If you have Sky Mobile:

* Activate your SIM card directly from your phone.
* Check your mobile allowances and track your minutes, texts, and data usage.
* Control services such as roaming and spending caps.
* Customize your spending limits outside your plan with a spending cap.
* Manage your family's allowance and usage with Family Plan.
* View your monthly plan cost, allowances, contract term, and upgrade date.
* Check your balance and top up easily with Pay As You Go.
* Purchase Data Add-ons with just a few taps.

If you have Sky Broadband, Sky TV, or any Sky TV and Broadband bundle:

* Check your broadband, TV, and home phone package details.
* View your latest bill amount, previous bills, and upcoming charges.
* Manage your Direct Debit details and make payments for your TV and broadband packages.
* Check your service status and enable SMS notifications for issue updates.
* Easily track and amend your order or appointment date.
* Receive exclusive offers and news through Sky VIP, your loyalty program.

Broadband, TV, home phone, and mobile customers, as well as loyalty program members, can also access helpful FAQs or explore relevant topics and conversations in the customer community. Message us directly within the app and receive notifications when an agent responds.

The My Sky app: Your Sky world and loyalty program, all in the palm of your hand.