Securus Mobile

The description of Securus Mobile

Site Editorial Commentary：Manage and Fund Calling Accounts and Schedule and Join Video Sessions

The Securus Mobile app now requires Android 11.0 or higher. Please update to the latest version to ensure optimal performance and access to all features.

The Securus Mobile app is designed to help you easily set up and manage incarcerated connection services, allowing you to stay connected with your loved ones. Key features include:

• Create a Securus Online account (required for both app and website access)
• Change your password and 4-digit PIN for enhanced security
• Set up security questions for easy and secure password resets

Video Connect®:
• Enroll in Video Connect and schedule video sessions with incarcerated individuals from anywhere in the world with Wi-Fi or cellular data service, available at all Securus sites that offer Video Connect.
• Access and view your upcoming scheduled video sessions.
• Sync video session details with your personal calendar for easy reminders.
• Receive timely notifications for upcoming video sessions.
• Manage identification photos, view transaction history, and securely manage your credit/debit cards.
• Test your Wi-Fi/cellular connection to ensure optimal Video Connect quality.
*For the best experience and to minimize echo, it is recommended to use a headset or earbuds with a microphone during Video Connect sessions.

Prepaid Calling Account Management:
AdvanceConnect – Fund this account to receive calls from your contact to the phone numbers you choose. You can:
• Enroll and add funds to your AdvanceConnect account to ensure you're always ready for a call.
• Check your available funds balance.
• Add or modify the phone numbers that can receive calls.
• View detailed call information and transaction summaries.
• See the last call attempt made to a specific number.
• Block or unblock calls as needed.
• Enroll in AutoPay or TextPay for convenient automatic payments.
• Update or change your credit/debit card information securely.

Securus Debit – Deposit funds into this account for your contact to use for:
• Calling any number they choose.
• Purchasing music, games, and movies for their tablet (availability varies by facility).
• Scheduling and paying for Video Connect sessions.
• Purchasing stamps to send eMessages and eCards.
Feature availability varies by facility.

messaging Services:
eMessaging™:
• Sign up and purchase ‘stamps’ to start sending messages.
• Send and receive messages with your contact.
• Send and receive eCards – digital greeting cards to provide encouragement and support.
• Attach photos to your messages to share moments.
• Snap n’ Send™ - Take a selfie or choose a photo from your gallery to send directly to your contact.
• Multiple attachments – Attach up to 5 eCards and photos to a single message.
• Transfer stamps to your contact or prepay for their replies.
• Send a 30-second VideoGram to share a personal video message.
Feature availability varies by facility.

Securus Text Connect - Facilitates real-time, two-way short message communication between you and an incarcerated individual using the Securus app.
• Purchase a package of ‘Connects’ at the incarcerated individual’s facility to begin sending text messages through the Securus app.
• The incarcerated individual can reply using your Connects, and you will receive an app notification for incoming texts.
• Set up an automatic re-purchase of your Connects package when your balance is low (called Recharge) to ensure uninterrupted communication.
• Connects are purchased on a per-facility basis and can only be used to text incarcerated individuals located at that specific facility.
• Digital greeting cards, called ‘eCards’, can be sent to an incarcerated individual along with a text message.
• Set up low balance alerts via email to ensure you always have funds available for text messaging.